At RoseBlooms.pk, we take great care in packaging our artificial jewellery and gifts to ensure they reach you in perfect condition. Because our products are delicate and carefully curated, we have a strict policy regarding returns and refunds.
- Damage Compensation (Refund or Replacement)
We stand behind the quality of our products. If your order arrives damaged, defective, or broken due to transit issues, we will compensate you.
· Eligibility: You must report the damage within 48 hours of delivery.
· Proof Required: Please send us clear photos or a video of the damaged product along with the original packaging.
· Resolution Options: We will offer you either:
· A full refund to your original payment method, OR
· A replacement of the same item (subject to stock availability).
· Shipping: If a replacement is approved, we will cover the cost of shipping the new item to you.
- No Returns for Change of Mind
We do not accept returns or exchanges for the following reasons:
· Change of mind
· Buyer’s remorse
· Colour or size mismatch (please review product descriptions and images carefully before ordering)
· “Does not look like the picture” (we use high-quality, accurate images, but slight variations in colour may occur due to screen settings)
All sales are final once the order is placed, except in cases of damage or defect as outlined above.
- Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your package:
· Contact us within 48 hours of delivery.
· We will verify your order and either:
· Send you the correct/missing item at no extra cost, OR
· Issue a full refund for the incorrect/missing item.
- How to Request Compensation
To file a claim for damage or incorrect items, please reach out to us with:
· Your order number
· A clear description of the issue
· Photo/Video evidence (mandatory for damage claims)
Contact Us:
· Email: roseblooms.pk@gmail.com
· Phone: 03305089910
- Refund Processing Time
· Once your claim is approved, refunds will be processed within 5–7 business days.
· The refund will be credited back to your original payment method (credit card, bank transfer, or mobile wallet). Please note that your bank may take additional time to reflect the credit.
- Shipping Costs for Returns
Since we do not accept returns for change of mind, no return shipping labels will be provided for such cases. For approved damage claims, we will arrange for the return of the damaged item (if required) and cover the shipping cost.
- Final Sale Items
Any items purchased during clearance sales, flash sales, or with promotional discounts are final sale and are not eligible for refund or replacement unless they arrive damaged.
RoseBlooms.pk reserves the right to update this policy at any time. Please review it before making a purchase.
For any questions, our team is here to help — just reach out!